Frequently Asked Questions
✨ Products & Craftsmanship ✨
What kinds of treasures does The Merch Goblin sell?
The Merch Goblin specializes in fantasy-inspired loot, including stickers, enamel pins, jewelry, bookmarks, note pads, and key chains. In the future we want to expand into clothing, desk toys, magnets, and more.
When will new treasure be added to the shop?
We will launch with our first products in Fall 2026. New items and collections will be announced through our newsletter, social media pages, and Discord community.
Will seasonal or limited-edition items return?
Some treasures may return, while others are a limited run. If you see something you love, it's best to not leave it behind.
Do you use AI-generated artwork?
No! Our designs are all from talented, real artists that we have commissioned to make these original designs.
Are your items handmade?
Some of our treasures are handmade, if it is it will say so in the product description.
Do you offer custom orders?
No, however if you have a product you'd like to suggest, we encourage you join our Discord Community, and add your idea to the "suggestions" channel.
This link will take you to our Discord Community: https://discord.gg/CNGXPzNbES
✨ Gifting ✨
Do you offer gift boxing?
Yes! Add the Treasure Chest Gift Box Upgrade to your cart at checkout.
Your items will be carefully packed inside our Treasure Chest Gift Box featuring exclusive fantasy-themed interior artwork and matching crinkle paper. Your gift box will also include a card with a customizable message and an invitation to the community, perfect for birthdays, holidays, or simply treating yourself.
If you want to ship directly to your recipient, make sure to add their address as the delivery address at checkout. If you enter your address, it will ship to you.
Can I get the Treasure Gift Box Upgrade for myself?
Absolutely, simply add it into your cart at checkout, let us know the occasion (even if it's just to treat yourself) and the Goblin will write you a note.
Can I leave a gift message?
Yes! Gift messages are offered during checkout.
✨ Discord Community ✨
How do I join The Merch Goblin's official Discord community?
This link will take you to our Discord Community: https://discord.gg/CNGXPzNbES
For those new to Discord, here is the official Discord Beginner's Guide.
What are the benefits of joining The Merch Goblin's Discord community?
- Cozy conversations
- Video game and board game discussions
- Fantasy books, anime, and fandom talk
- Crafting, cosplay, and creative hobbies
- Adorable critters and companions
- Behind-the-scenes workshop updates
- Sneak peeks at future loot drops
- Unlock insider access & community polls
✨ Shipping, Returns, or Refunds ✨
What is your Shopping Policy?
Every order includes a tracking number. Free US shipping on orders of $50 or more.
Visit our full Shipping Policy here.
How are shipping costs calculated
Shipping costs are automatically calculated at checkout based on your location and the size of your order.
Where does The Merch Goblin ship from?
All treasures are packed and shipped from Raleigh, North Carolina
What shipping server do you use?
All orders are shipped through USPS Ground Advantage.
Will I receive tracking information?
Yes! Every shipment includes a tracking number so you can follow your loot’s journey from the Goblin's workshop to your doorstep.
Will you offer international shipping?
International shipping may become available in the future. Any updates will be announced in our newsletter, social media, and our Discord server.
What is your Returns & Refunds policy?
We want you to love your loot! If something isn't quite right, we gladly accept returns within 30 days of delivery.
See our full Returns & Refund policy here.
✨ Accessibility ✨
Does your website support Accessibility?
Yes! We are committed to improving the accessibility of our website and strive to align with WCAG 2.1 Level AA standards.
Where can I find Accessibility Options?
The Accessibility Menu allows visitors to customize their browsing experience including text size adjustments, contrast controls, cursor enhancements, readability tools, and additional customization options.
Accessibility Menu location:
- Web: Bottom-left corner of our website.
- Mobile: Found within our Accessibility Options page.
How can I provide accessibility feedback?
We understand that accessibility needs vary from person to person. If you experience difficulty using any part of our website, please contact us at hello@themerchgoblin.com and we'll do our best to assist you. We want every visitor to feel welcome in our shop. We continually work to improve accessibility and usability so that all adventurers can browse, shop, and explore with confidence.